CARF Accredited · Confidential · St. Catharines, OntarioThe First Call Is the Hardest. We Make the Rest Simple.
Reach a real member of our team today, no call centre, no obligation. We'll walk you through the next steps at your pace.
Three Steps, at Your Pace
Call or Text, Confidential
Speak with our team, not a call centre, and many of us have made this same call ourselves. No obligation, no judgment.
Assessment
A clinical conversation to make sure Twelve Mile is the right fit for you or your loved one, often the same week.
Admission
We handle the details: what to bring, financing options, and keeping your family informed every step of the way.
- What we'll ask
- Your situation, who the call is for, and how soon you need a place.
- What you leave with
- A plan, including the detox step if you need one, and often an assessment the same week.
- What you won't get
- A script, pressure, or anything you need to have figured out first.
You Do Not Have To Have It Figured Out
Two people who made the call themselves, on what it was like before they arrived.
In their own words ▶ watch Max Wigmore GirouxClient Services Coordinator
“I was all alone before I came in.”
In their own words ▶ watch Chris HoweProgram Director & Co-Founder
Admissions Criteria
Twelve Mile Recovery has programs available for anyone battling substance use disorder with a desire to be free from addiction. It is important to ensure that our program is the right fit for you or your loved one. Our admissions process is designed to evaluate individual needs and circumstances, ensuring that we can offer the most effective care possible. We encourage you to review our admissions criteria closely and reach out with any questions or concerns.
Are you looking for a unique and personalized approach?
We integrate trauma informed martial arts, physical fitness, yoga and meditation, addiction therapy and peer support into our program. We are not cookie cutter. We are as unique as you are.
Are you struggling with substance use or addiction?
We welcome clients with substance use disorder and co-occurring mental health challenges, providing focused, personalized care to help clients build a strong foundation for recovery.
Are you over 18 years old?
We treat individuals of all genders, who are over 18. Our main goal is to provide a supportive environment for all those who are struggling with addiction.
Are you motivated, committed, and ready?
When individuals come to us ready to embark on their path to recovery, we look for an essential readiness to change and a solid commitment to pursue sobriety no matter the challenges ahead.
Assessment and Preparation
Prior to admission, a confidential assessment call takes place. This call aims to evaluate the addiction situation, physical and emotional health, and readiness to commit to treatment for you or your loved one.
At Twelve Mile Recovery, we recognize the importance of this preparation, which is why we work closely with each individual to decide on the best possible plan for their unique situation.
The Practical Things, Handled
What to Bring
A simple, printable list of what to pack, and what to leave at home. We keep it uncomplicated so arrival day is calm.
See the packing list →
- Seven days of comfortable, weather-appropriate clothing, including athletic wear you can move and sweat in, a coat, sleepwear and a bathing suit
- Shoes for every day, plus running shoes, slippers and sandals
- Six weeks of toiletries, alcohol-free and no aerosols: deodorant, toothbrush & paste, shampoo, hygiene products, lotion, sunscreen
- All prescribed medication (4–6 weeks’ worth), handed to staff on arrival for safe storage and dispensing; refills go through our local pharmacy partner
- Photo ID and your health card
- Family photos and letters, powerful reminders of the people waiting for you
- Any alcohol, drugs or non-prescribed substances
- Anything that could be used as a weapon
- Clothing that’s revealing or carries offensive messaging
- Outside food and drinks
Financing & Coverage
We don't bill insurance directly, but some coverage and workplace benefits may apply, and flexible financing is available through Medicard. We'll walk you through it openly on your first call.
Financing options →Prescribing, Informed by Your DNA
Every client completes a pharmacogenetic (PGx) test as part of treatment — a simple cheek swab, analysed at a CLIA-certified Canadian laboratory, that shows how your body processes medication. The physicians overseeing your care use it to inform prescribing from day one, instead of finding the right medication by trial and error.
It is included in the cost of treatment, and the results stay useful for life.
How our pharmacogenetic testing works →
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The first day is quieter than people expect. Somewhere to sit down, and someone to sit down with.
Talk to Someone.
Completely confidential, at every stage of recovery, call or text (289) 301-8852.