CARF Accredited · Confidential · St. Catharines, OntarioStart With a Conversation.
Is it addiction? Is it someone you love? Is it time to talk to someone? Whichever it is, the next step is the same: a call or a text, answered by a person who has probably made this call too.
One call gets you a plan: whether Twelve Mile is the right fit, the detox step if you need one, and often an assessment the same week. No script, no pressure.
What the call is like ↓ It’s someone I loveYou can start before they are ready. We’ll tell you what we can help with, what we can’t, and how that first conversation usually goes.
For families ↓ I’m not sure yetThere’s no threshold to cross. Six things people say they noticed first, and what to do if a few of them feel familiar.
When it might be time →- Who answers
- A member of our team, not a call centre. Many of us have made this same call ourselves.
- What we'll ask
- Your situation, who the call is for, and how soon you need a place.
- What you leave with
- A plan, including the detox step if you need one, and often an assessment the same week.
- What you won't get
- A script, pressure, or anything you need to have figured out first.
- What we can help with
- Understanding what you're seeing, what treatment here involves, and how to raise it with them. Once someone is here, family sessions happen on site.
- What we can't share
- Once someone is in treatment, what we share with their family is their decision. We won't confirm or deny that anyone is here without their consent, and we will tell you that plainly rather than leave you guessing.
- How to start
- Call or text. You don't need their permission to ask questions, and nothing is decided on the first call.
The front door. When you are ready, this is where you arrive.
Recognized Care, Rooted in the Community
CARF-accredited, and proud to partner with people and organizations across Niagara.
October 2026: our call for Ontario to license private rehabs