Backed by nearly two decades of lived experience and a diverse background spanning street outreach, healthcare, and management, Janelle brings an unmatched depth of empathy and operational insight to behavioural health care. She has spent more than 15 years walking alongside individuals and families through active addiction, crisis intervention, and the transition into sustained recovery. Today, Janelle bridges the gap between frontline empathy and rigorous compliance — working directly alongside the founders, she directs Twelve Mile’s quality assurance frameworks and manages the entire CARF accreditation lifecycle.

Carole brings a person-centred, relational approach to therapy grounded in the stories, metaphors, and imagery clients bring with them. Her clinical focus spans grief and loss, complex illness, caregiver burnout, trauma, and midlife transitions. She draws from narrative therapy, psychodynamic approaches, and grief models built around self-compassion and meaning-making. Her practice is warm, unhurried, and built for clients seeking genuine connection in the room.

Leanna is a Registered Psychotherapist with more than 10 years of experience in mental health practice. She approaches therapy as a partnership — creating space for meaningful conversation that helps clients explore inner strengths and clarify what they actually want from the work. Her toolkit spans Cognitive Behavioural Therapy, EMDR, Internal Family Systems, Somatic Experiencing, and mindfulness, applied based on what each client needs rather than what fits the modality.

Jessi brings 17+ years of frontline experience in correctional and high-acuity environments, with deep systems-informed knowledge of trauma, addiction, crisis response, and the structural barriers that derail recovery. As Aftercare Facilitator, she supports clients in the transition from inpatient treatment back into everyday life — focused on skill integration, relapse prevention, emotional regulation, and the practical realities of staying well outside a structured environment. She is also a certified Mental Health First Aid instructor.

Rachelle is a mental health and addictions counsellor whose work centres on supporting families impacted by substance use. Her professional background spans adult inpatient psychiatry, women’s corrections, bail supervision, and community-based addiction services — paired with personal insight that informs how she meets families where they are. She helps loved ones rebuild trust and support recovery while also tending to their own emotional well-being, drawing on radical self-compassion as the foundation of her practice.

Alaina first found recovery 18 years ago, and the full arc of that journey — relapse included — shapes the humility and compassion she brings to her work today. Before Twelve Mile, she spent 15 years in hospitality, including six as a Chief Stewardess on private yachts, traveling to more than 50 countries and developing a deep appreciation for human connection across cultures. An eight-year triathlete and national age-group champion, she carries the discipline and perseverance of sport into how she supports clients and holds the facility steady.

Maxi was one of the first clients to enter the Twelve Mile Recovery program at Lake Street, back in August 2025. He brings a professional background in support work, having spent his career alongside vulnerable people of all ages and needs — survivors of human trafficking, mental health patients, and children with special needs among them. For Maxi, the most important thing is recognizing that everyone works differently and that support is never one-size-fits-all; through a person-centred communication style, he works to understand what makes each person tick and the kind of care they’ll benefit from most. Originally from the UK, Maxi moved to Canada in 2024 and soon faced his own struggles with mental health and addiction. After falling into a cycle of alcohol misuse, he reached out to Twelve Mile to turn things around — and nine months on, he’s proud to be the one who now answers the phone for people making the same all-important call he once made himself. Outside of work, he has volunteered running drama and circus workshops, creates his own music, and performs at events across the Niagara region.

Britney is a Le Cordon Bleu-trained chef and seventh-generation Ontario farmer, born and raised in Jordan. Her cooking philosophy is built around sustainable practice — whole-item preservation, seed saving, foraging, and propagation — drawing on a lifetime of agricultural knowledge alongside formal culinary training. At Twelve Mile Recovery, she teaches residents practical skills in growing, butchery, preservation, and meal planning, and brings additional creative practice into the program through willow basket weaving, fibre arts, and painting — all part of how she connects food, craft, and recovery.

Jess is a Certified Natural Chef and Nutritionist with more than 15 years of experience as a personal and private chef across Ontario, New York, and Connecticut. She holds a Bachelor of Science in Nutritional Sciences with a minor in Exercise Science, and brings both formal nutrition training and a personal discipline as a competitive bodybuilder to her work at Twelve Mile. Her sessions teach clients how to shop, prep, and plan healthy meals — practical, sustainable skills they take with them long after treatment.

Bryan is Twelve Mile Recovery’s strength and fitness coach, focused on the often-overlooked role physical fitness plays in addiction recovery. He teaches the fundamentals — proper form, sustainable routines, progressive training — with an emphasis on building physical resilience and discipline that translate back into daily life. His coaching meets clients where they are, whether they’ve never lifted a weight or are returning to training after years away.

Tania is a trauma-informed meditation and mindfulness guide, and the author of The Affirmation Station and A Journey Through Your Grateful Garden. Her sessions integrate guided meditation, visualization, affirmation, and therapeutic sound using tuning forks to support nervous system regulation and restoration — creating grounded spaces where clients can reconnect to body, breath, and self.

Harley spent more than 13 years as a first responder before training as a trauma-informed yoga teacher and certified sound therapist. Her practice is shaped by that frontline experience and by her own journey with complex PTSD — giving her a working understanding of how the nervous system actually responds to stress, trauma, and the slow work of recovery. She brings this directly into the first responder track at Twelve Mile.

Michael brings more than six years of dedicated mindfulness and Buddhist practice to his work at Twelve Mile Recovery. He is a Certified Workplace Mindfulness Facilitator, has completed Mindfulness-Based Stress Reduction (MBSR) training, and has participated in multiple silent meditation retreats. Active in both Alcoholics Anonymous and Refuge Recovery, he blends 12-step recovery with Buddhist principles. Outside Twelve Mile, he works as a Certified Employee Assistance Professional and Licensed Alcohol and Drug Counselor, supporting individuals and organizations through mental health and substance use challenges.

Courtney is a 500-hour Registered Yoga Teacher trained in Bali, Indonesia, and the founder of Soul Tribe Studio in the Niagara region. She is certified in trauma-informed yoga and meditation, and her sessions integrate breathwork, mindful movement, and sound healing to support nervous system regulation and emotional resilience. Yoga played a transformative role in her own recovery, and shapes the strengths-based approach she brings to every session.

Kelly is a certified recovery coach and interventionist focused on what comes after the first 30 days of sobriety. A former crack addict and alcoholic, he’s been sober since 2011 and recently qualified for the Boston Marathon — proof of the philosophy he teaches clients: build a life so fulfilling you no longer need to escape from it. He’s the founder of The Forge, an online community supporting long-term recovery through goal setting, accountability, and weekly coaching.

Nick — known as Nick TNT — leads weekly online breathwork sessions for Twelve Mile clients, joining live from Maui. He is a certified life coach and breathwork specialist, co-founder of Breath of Life Recovery and Honu House Hawaii, and the author of Breath of Life: Finding Long-Term Recovery with Breathwork and Stepwork. His sessions help clients process emotion, regulate the nervous system, and access the parts of recovery work that talk alone often can’t reach.