Frequently Asked Questions

What is Twelve Mile Recovery?
Twelve Mile Recovery is a trauma informed addiction and mental health treatment centre offering residential, virtual, and aftercare programming. Treatment blends evidence based therapy, lived experience support, and holistic practices. The focus is long term stability, emotional regulation, accountability, and building a life that supports sobriety beyond treatment.

Where is Twelve Mile Recovery located in Canada?
Twelve Mile Recovery is located in St. Catharines, Ontario, Canada. The program operates within the Niagara region and serves clients from across Ontario and other parts of Canada. The setting allows access to community based activities while maintaining structure, supervision, and a calm residential environment.

What types of addiction and mental health treatment does Twelve Mile Recovery offer?
Twelve Mile Recovery treats substance use disorders and co occurring mental health concerns. Services include residential treatment, virtual programming, individual counselling, group therapy, trauma informed care, relapse prevention, and structured aftercare. Support addresses addiction alongside anxiety, PTSD, depression, trauma, emotional regulation, and life skill development.

What makes Twelve Mile Recovery different from other rehab centres in Canada?
Twelve Mile Recovery limits cohort size to ensure personal attention. With only 5 clients at one time, anyone in our care is getting individualized attention delivered by professionals with lived recovery experience. Programming is trauma informed, practical, and rooted in real life application. Clients engage with community, movement, accountability, and structure rather than being isolated in a closed recovery bubble.

Is Twelve Mile Recovery a residential or outpatient facility?
Twelve Mile Recovery offers both residential inpatient treatment and structured virtual outpatient care. Clients may begin with residential programming and step down into virtual treatment and aftercare. This continuum allows consistency, accountability, and ongoing support rather than abrupt discharge following inpatient treatment.

What is the mission and philosophy of Twelve Mile Recovery?
The mission of Twelve Mile Recovery is to provide effective, ethical, trauma informed care that treats people with dignity and honesty, empowering them to develop skills to recover. The philosophy centers on connection, accountability, nervous system regulation, skill development, and community support. Treatment focuses on building capacity for real life long term sobriety, not short term stabilization only.

Who operates or leads Twelve Mile Recovery?
Twelve Mile Recovery is founded and led by Chris Howe and Joanna Duarte, both professionals in long term recovery with extensive experience in addiction treatment, mental health support, and peer based care. Leadership combines clinical oversight with lived experience, ensuring programs remain ethical, grounded, and aligned with evidence based and trauma informed standards.

How does Twelve Mile Recovery personalize treatment for each client?
Each client receives an individualized treatment plan based on clinical assessments, screening tools, personal goals, and risk factors. Programming adapts to mental health needs, trauma history, learning style, neurodiversity and stage of recovery. Plans are reviewed regularly and adjusted based on progress and emerging needs.

What is the origin or meaning behind the name “Twelve Mile Recovery”?
Based close to Twelve Mile Creek in St. Catharines, the name is partly geographical, and partly reflects the idea of steady, deliberate movement forward. Recovery is built through consistent effort, accountability, and support rather than quick fixes. The name represents distance gained through action, structure, and commitment, one step at a time, with others walking alongside you.

Is Twelve Mile Recovery accredited or licensed in Canada?
Twelve Mile Recovery operates in alignment with provincial regulations and recognized standards of care. The program follows CARF Behavioral Health Standards and ethical guidelines for addiction treatment, documentation, privacy, and client safety. Ongoing quality improvement processes support compliance, accountability, and professional integrity.

What addictions are treated at Twelve Mile Recovery?
Twelve Mile Recovery treats alcohol, opioids, cocaine, crack, methamphetamine, prescription medications, cannabis, and polysubstance use. Treatment also addresses behavioral patterns tied to substance use, including compulsive behaviors, emotional avoidance, and relapse cycles that undermine long term stability.

Does Twelve Mile Recovery provide treatment for alcohol addiction?
Yes. Twelve Mile Recovery provides comprehensive treatment for alcohol use disorder. Care includes assessment, stabilization support, therapy, relapse prevention planning, and aftercare. Programming addresses physical dependence, emotional triggers, trauma, and social patterns that maintain alcohol use.

Does Twelve Mile Recovery offer medical detox or coordinate with detox facilities?
Twelve Mile Recovery coordinates medical detox through trusted partner facilities when required. Clients complete detox prior to admission or through referral. This ensures medical safety while allowing Twelve Mile Recovery to focus on therapeutic stabilization, recovery planning, and long term treatment once withdrawal is complete.

What types of drug addiction programs are available?
Drug addiction programs include residential treatment, virtual outpatient care, and structured aftercare. Treatment addresses substance use alongside mental health, trauma, and behavioral patterns. Programming focuses on regulation, coping skills, accountability, and practical life changes that reduce relapse risk.

How does Twelve Mile Recovery approach substance use recovery?
Recovery is approached through trauma informed, evidence based care that respects client autonomy. Treatment focuses on understanding patterns, building skills, regulating the nervous system, and strengthening support networks. Abstinence is supported while addressing the emotional and behavioral drivers behind substance use.

What evidence based therapies are used for addiction treatment?
Evidence based therapies include Motivational Interviewing, Cognitive Behavioural Therapy, DBT skills, trauma informed interventions, psychoeducation, and relapse prevention planning. Treatment integrates clinical therapy with practical skill building and peer supported accountability to support lasting behavior change.

What’s the difference between inpatient and outpatient treatment?
Inpatient treatment provides 24 hour structure, supervision, and immersive support in a residential setting. Outpatient and virtual care allow clients to live at home while engaging in structured therapy and accountability. Many clients benefit from a step down approach combining both levels.

How does Twelve Mile Recovery help prevent relapse?
Relapse prevention focuses on identifying triggers, building coping strategies, strengthening routine, and maintaining connection. Clients develop personalized plans that include emotional regulation tools, support contacts, structure, and accountability. Aftercare ensures continued guidance during reintegration into daily life.

How long does addiction treatment typically last?
Treatment length varies based on individual needs. The standard continuum includes six weeks of residential treatment followed by six weeks of virtual care and lifetime aftercare. Length may be adjusted depending on clinical presentation, progress, and support needs.

What does the first phase of treatment involve at Twelve Mile Recovery?
The first phase focuses on stabilization, assessment, and orientation. Clients complete screenings, establish routine, and begin therapeutic engagement. Emphasis is placed on safety, trust, nervous system regulation, and understanding personal recovery goals before progressing into deeper therapeutic work.

What mental health conditions does Twelve Mile Recovery treat?
Twelve Mile Recovery supports clients experiencing anxiety, depression, trauma, PTSD, mood disorders, emotional dysregulation, and stress related conditions. Mental health care is integrated into addiction treatment to address underlying drivers of substance use and improve emotional stability, coping capacity, and daily functioning.

What is dual diagnosis, and how is it treated at Twelve Mile Recovery?
Dual diagnosis refers to the presence of both substance use and mental health conditions. Twelve Mile Recovery treats both together through coordinated therapy, structured support, and ongoing assessment. Treatment focuses on understanding how symptoms interact and addressing them simultaneously to reduce relapse risk.

How does Twelve Mile Recovery support clients with depression and anxiety?
Support includes individual therapy, group work, psychoeducation, and skill building focused on emotional regulation, thought patterns, and nervous system awareness. Clients learn practical tools to manage symptoms, build routine, and reduce avoidance while receiving consistent support throughout treatment and aftercare.

Does Twelve Mile Recovery offer trauma or PTSD treatment?
Yes. Trauma informed care is central to programming. Treatment addresses trauma responses, dissociation, and nervous system dysregulation without forcing disclosure. Clients work at their own pace using grounding, stabilization, and therapeutic interventions that prioritize safety, choice, and emotional regulation.

What is trauma informed care, and how does it help recovery?
Trauma informed care recognizes how past experiences shape behavior and emotional responses. Staff focus on safety, trust, collaboration, and autonomy. This approach reduces re-traumatization, supports regulation, and helps clients engage more effectively in treatment and long term recovery work.

What therapy modalities are used for mental health support (CBT, DBT, EMDR)?
Twelve Mile Recovery uses CBT, DBT skills, Motivational Interviewing, trauma informed interventions, and psychoeducation. EMDR referrals may be coordinated externally when appropriate. Modalities are selected based on client needs, readiness, and goals rather than a one size approach.

Does Twelve Mile Recovery offer both individual and group therapy?
Yes. Clients participate in both individual sessions and structured group therapy. Individual work allows personalized focus, while groups build insight, accountability, and connection. This balance supports skill development and reduces isolation while respecting individual needs and boundaries.

How does mental health therapy support addiction recovery?
Mental health therapy helps clients understand emotional triggers, regulate stress, and change unhelpful thought patterns. Addressing anxiety, depression, and trauma reduces reliance on substances for coping and strengthens the ability to manage real life stressors without relapse.

What holistic or alternative therapies are available?
Holistic supports include movement based practices, mindfulness, breathwork, fitness, yoga, and nutritional guidance. These practices support nervous system regulation, emotional awareness, and physical health. Holistic care complements clinical therapy rather than replacing evidence based treatment.

Are psychiatric and medical professionals involved in treatment?
Psychiatric and medical services are coordinated as needed through external providers. Twelve Mile Recovery collaborates with healthcare professionals to support assessments, medication management, and continuity of care while maintaining a non institutional, client centered treatment environment.

What programs are available at Twelve Mile Recovery?
Programs include residential inpatient treatment, structured virtual outpatient care, and long term aftercare. Clients move through a continuum designed to support stabilization, skill building, and reintegration rather than abrupt discharge after residential treatment.

What is the Residential Treatment Program?
The residential program provides structured daily programming, therapy, peer support, and supervision in a small cohort setting. Clients engage in individual counselling, group work, movement, and life skills while building routine and accountability in a supportive environment.

Does Twelve Mile Recovery offer outpatient or day programs?
Yes. Virtual outpatient programming is available following residential treatment or as a standalone option. Clients receive structured lessons, individual sessions, and accountability while living at home, allowing continued support during reintegration into daily life.

What is the Intensive Outpatient Program (IOP)?
The IOP is a structured virtual program offering frequent therapeutic contact without residential stay. Clients engage in daily or weekly content, one on one sessions, and recovery planning. This level supports those stepping down from inpatient care or needing flexible treatment.

Are there gender specific programs available?
Yes. Twelve Mile Recovery offers gender specific groups and programming when clinically appropriate. These spaces allow focused discussion of shared experiences, boundaries, identity, and recovery challenges in a setting that supports openness and safety.

How long are typical treatment programs at Twelve Mile Recovery?
The standard continuum includes six weeks of residential treatment, six weeks of virtual care, and one year of aftercare. Length may be adjusted based on progress, risk factors, and individual needs identified through ongoing clinical review.

Can clients step down from inpatient to outpatient care?
Yes. Step down care is a core part of the program. Clients transition from residential treatment into virtual care and aftercare, maintaining therapeutic relationships and structure while gradually increasing independence and responsibility.

Does Twelve Mile Recovery offer virtual or telehealth options?
Yes. Virtual programs include structured lessons, individual therapy, recovery coaching, and accountability check ins. Telehealth allows continued support regardless of location and reduces gaps in care following residential treatment.

Are family therapy or educational programs available?
Family support services and education are available to help loved ones understand addiction, boundaries, and recovery needs. This support focuses on communication, expectations, and reducing patterns that contribute to stress or relapse after discharge.

What happens after completing a program at Twelve Mile Recovery?
Clients transition into aftercare, which includes ongoing group support, accountability, and access to recovery resources. Aftercare focuses on maintaining structure, addressing challenges early, and supporting long term stability rather than ending care abruptly.

What therapies are used at Twelve Mile Recovery?
Therapies include Motivational Interviewing, Cognitive Behavioural Therapy, DBT skills, trauma informed interventions, psychoeducation, relapse prevention planning, and structured peer support. Treatment blends clinical methods with practical skill building to support emotional regulation, accountability, and sustainable recovery.

What is Cognitive Behavioural Therapy (CBT) and how is it used?
CBT helps clients identify unhelpful thought patterns and behaviors that drive substance use and emotional distress. At Twelve Mile Recovery, CBT is used to build awareness, challenge distorted thinking, and develop healthier responses to stress, cravings, and interpersonal conflict.

Does Twelve Mile Recovery offer Dialectical Behavioural Therapy (DBT)?
Yes. DBT skills are incorporated to support emotional regulation, distress tolerance, mindfulness, and interpersonal effectiveness. These skills are especially helpful for clients experiencing intense emotions, impulsivity, or difficulty managing stress without substances.

What holistic therapies are integrated into treatment?
Holistic therapies include movement, fitness, yoga, mindfulness, breathwork, and nutrition education. These supports improve nervous system regulation, physical health, and emotional awareness. Holistic practices complement clinical therapy rather than replacing evidence based treatment.

Does Twelve Mile Recovery use trauma focused therapy?
Yes. Trauma informed and trauma focused approaches are used based on readiness and clinical need. Treatment prioritizes safety, stabilization, and pacing. Clients are never forced to disclose trauma and work toward regulation before deeper processing when appropriate.

How does mindfulness or meditation support recovery?
Mindfulness helps clients build awareness of thoughts, emotions, and bodily sensations without reacting impulsively. These practices improve regulation, reduce stress reactivity, and strengthen the ability to pause rather than default to substance use.

Are 12 step or non 12 step approaches offered?
Twelve Mile Recovery supports both 12 step and non 12 step pathways. Clients are encouraged to explore approaches that align with their values and needs. The focus remains on accountability, connection, and sustained behavioral change rather than rigid ideology.

How does Twelve Mile Recovery help clients develop coping skills?
Clients learn coping skills through therapy, practice, and real life application. Skills include emotional regulation, distress tolerance, communication, refusal skills, and relapse prevention planning. These tools are reinforced across settings to support long term use.

What role does group therapy play in recovery?
Group therapy builds connection, accountability, and shared learning. Clients gain perspective, reduce isolation, and practice communication skills. Groups are facilitated with structure and boundaries to ensure safety, respect, and meaningful engagement.

How does the clinical team track progress and outcomes?
Progress is tracked through regular clinical reviews, standardized screening tools, treatment plan updates, and client feedback. Adjustments are made based on engagement, symptom change, and emerging needs to ensure treatment remains responsive and effective.

What holistic approaches does Twelve Mile Recovery use in treatment?
Holistic care includes physical movement, mindfulness, breathwork, nutrition education, and routine building. These practices support emotional stability, physical health, and stress management while reinforcing clinical therapy and recovery planning.

How does exercise and nutrition support recovery?
Exercise improves mood, sleep, and stress regulation. Nutrition supports brain function, energy, and emotional balance. Together, they strengthen resilience and reduce vulnerability to cravings and emotional dysregulation during early recovery.

Are art, yoga, or mindfulness therapies available?
Yoga and mindfulness practices are integrated into programming. These supports improve body awareness, regulation, and stress management. Creative expression may be incorporated informally to support emotional processing and self awareness.

Does Twelve Mile Recovery offer outdoor or experiential therapy?
Clients engage in community based and experiential activities that mirror real life recovery. These experiences build confidence, accountability, and coping skills while preparing clients to manage triggers outside of a controlled environment.

What role does spirituality or mindfulness play in healing?
Mindfulness and personal meaning are explored in a non prescriptive way. Clients define what purpose and values mean to them. This supports emotional grounding, reflection, and long term motivation without imposing belief systems.

How does Twelve Mile Recovery support emotional well being?
Emotional well being is supported through therapy, structure, regulation skills, and consistent staff support. Clients learn to identify emotions, tolerate discomfort, and respond intentionally rather than reactively.

Are holistic therapies offered alongside evidence based treatment?
Yes. Holistic practices are integrated alongside evidence based therapies. They enhance engagement and regulation while clinical methods address behavioral change, trauma, and mental health symptoms.

Can clients customize their therapy plan to include wellness practices?
Yes. Treatment plans are individualized and may include preferred wellness practices. Customization supports engagement, ownership, and sustainability while maintaining clinical oversight and accountability.

How does holistic care improve long term recovery outcomes?
Holistic care strengthens physical health, emotional regulation, and stress tolerance. These factors reduce relapse risk and support consistency in daily routines that sustain recovery beyond structured treatment.

What makes Twelve Mile Recovery’s approach to healing unique?
The program blends clinical care, lived experience, and real world accountability. Small cohorts, community engagement, and long term aftercare create continuity and depth rather than short term stabilization alone.

Does Twelve Mile Recovery accept insurance or private health coverage?
Twelve Mile Recovery can provide receipts for reimbursement but we do not bill directly. Coverage varies, and clients are encouraged to verify benefits directly with admissions support.

What types of insurance are accepted?
Coverage depends on individual policies, employer benefits, and private insurance plans. Admissions staff assist with verification and provide documentation needed for reimbursement when applicable.

How can I verify my coverage for treatment?
Contact admissions to review your policy details. Staff can guide you through verification and help determine what services may be eligible for reimbursement.

Does Twelve Mile Recovery offer payment plans or financing options?
Yes. Financing options are available through third party providers. Admissions can discuss payment plans and help explore options that reduce financial barriers to treatment.

Are provincial or employer benefits accepted?
Some employer benefits may apply. Provincial funding is not typically used. Admissions staff can help clarify eligibility based on your situation.

What are the out of pocket costs for treatment?
Costs vary based on program level and length of stay. Price of inpatient treatment ranges between $20,000-30,000 for a 6 week stay. Admissions provides transparent pricing and discusses all fees upfront so clients can make informed decisions.

How does the admissions process work?
The process begins with a confidential pre-intake conversation to assess fit and availability. A deposit secures placement, followed by scheduling, preparation guidance, and coordination of arrival.

How soon can someone begin treatment after assessment?
Admission timing depends on availability and readiness. In many cases, treatment can begin within days once assessment, deposit, and logistics are completed.

What documents are required for intake?
Required documents may include identification, insurance information if applicable, medical history, and consent forms. Admissions provides a clear checklist prior to arrival.

Who can I contact for billing and insurance questions?
Admissions staff are the primary contact for billing, financing, and insurance questions. They provide clear guidance and ongoing support throughout the process.

Where is Twelve Mile Recovery located?
Twelve Mile Recovery is located in St. Catharines, Ontario, in the Niagara region. The location provides access to community resources while maintaining a structured and supportive treatment environment. Clients attend appointments, activities, and programming that reflect real world recovery rather than isolation from daily life.

What is the environment like at the facility?
The facility offers a calm, home style environment designed to support focus, safety, and connection. Small cohorts reduce chaos and increase accountability. The atmosphere emphasizes respect, routine, and emotional regulation while avoiding an institutional feel that can interfere with engagement and trust.

Are rooms private or shared?
Clients may stay in private or shared rooms depending on availability and preference. Room options are discussed during admissions so expectations are clear. The goal is comfort, rest, and stability while maintaining structure and shared responsibility within the residential setting.

What amenities are available for comfort and relaxation?
Amenities support daily routine, rest, and regulation. Clients have access to shared living spaces, areas for reflection, fitness activities, and group engagement. The focus is on creating an environment that supports recovery habits rather than distractions or excess comforts.

How does the setting contribute to healing and recovery?
The setting balances structure with exposure to everyday life. Clients practice coping skills, boundaries, and accountability while supported by staff. This prepares clients to manage triggers and responsibilities after discharge rather than relying on a sheltered environment.

Are meals and nutrition provided during treatment?
Yes. Meals are provided as part of residential programming. Nutrition education is incorporated to support physical health, mood regulation, and recovery stability. Staff encourage consistent eating habits as part of rebuilding routine and supporting nervous system regulation.

Is the facility medically supervised?
Medical detox and medication management are coordinated through external providers when required. Twelve Mile Recovery focuses on therapeutic care and stabilization while maintaining collaboration with medical professionals to support safety, continuity, and appropriate clinical oversight.

Can family members visit during treatment?
Family visits are supported when clinically appropriate and aligned with treatment goals. Clear boundaries and guidelines are provided to ensure visits support recovery rather than disrupt progress or structure during early stabilization.

Are there fitness or recreation activities available?
Yes. Movement and fitness are core components of programming. Activities support emotional regulation, stress management, confidence, and routine. Physical activity is used intentionally as part of recovery rather than optional recreation.

Is Twelve Mile Recovery accessible to clients from outside the area?
Yes. Clients from across Ontario, Canada and US are accepted. Virtual programming and aftercare allow continuity of care regardless of where clients live after residential treatment ends.

What happens after completing treatment at Twelve Mile Recovery?
After residential or virtual treatment, clients transition into structured aftercare. This phase supports accountability, connection, and continued skill use while navigating real life responsibilities. The goal is sustained stability rather than an abrupt end to care.

Does Twelve Mile Recovery offer aftercare or alumni programs?
Yes. Aftercare and alumni programming provide ongoing group support, connection, and accountability. These services help clients stay engaged, address challenges early, and remain connected to recovery focused peers and staff.

What kind of relapse prevention support is available?
Relapse prevention includes personalized planning, coping skill reinforcement, and ongoing support. Clients learn to identify warning signs early and respond with structure, connection, and practical strategies rather than waiting for crisis.

Are alumni meetings or support groups available?
Yes. Alumni meetings provide continued connection and peer support after discharge. These groups reinforce accountability and reduce isolation during long term recovery.

Can clients continue therapy after discharge?
Clients are encouraged to continue therapy after discharge through referrals, virtual programming, or ongoing support when appropriate. Continued mental health care helps maintain gains made during treatment.

How does Twelve Mile Recovery help clients transition back into daily life?
Transition planning focuses on routine, boundaries, work or school readiness, relationships, and stress management. Clients practice real life skills during treatment so reintegration feels manageable rather than overwhelming.

Are sober living or housing referrals available?
Referrals may be provided when appropriate. Housing recommendations focus on environments that support accountability, stability, and recovery aligned living rather than high risk or unstructured settings.

How long does aftercare last?
Aftercare typically lasts one year. Duration may vary based on individual needs, engagement, and risk factors. The emphasis is consistent support during the most vulnerable period following treatment.

What ongoing mental health support is offered?
Ongoing support includes group sessions, referrals, and continued skill development. Mental health remains a focus beyond substance use to support emotional stability and long term functioning.

How does Twelve Mile Recovery promote long term success?
Long term success is supported through structure, accountability, skill development, and continued connection. The program emphasizes realistic expectations, consistency, and ongoing support rather than short term outcomes.

What areas does Twelve Mile Recovery serve?
Twelve Mile Recovery serves individuals and families throughout Ontario and across Canada. While residential treatment is based in St. Catharines, clients often travel from other regions. Virtual programming and long term aftercare ensure continued support after clients return home, allowing treatment relationships and accountability to continue beyond the local area.

Does Twelve Mile Recovery work with local healthcare providers?
Yes. Twelve Mile Recovery works closely with local healthcare providers, therapists, medical professionals, and community services. Collaboration supports continuity of care, appropriate referrals, and coordinated treatment planning. This approach helps ensure clients receive consistent support before admission, during treatment, and after discharge, reducing gaps that can increase risk during transitions.

How does Twelve Mile Recovery support families during treatment?
Families are supported through education, guidance, and clear communication around addiction, mental health, and recovery expectations. The program helps families understand boundaries, reduce enabling behaviors, and manage their own stress. Support focuses on empowering families to participate in healthy ways without interfering with treatment or placing pressure on the client.

Are family education or counseling programs available?
Family education and counseling services are available when clinically appropriate. These services focus on understanding addiction, communication patterns, boundaries, and realistic expectations during recovery. The goal is to strengthen family systems while respecting the client’s autonomy and treatment priorities, not to rush reconciliation or force emotional resolution prematurely.

Can loved ones participate in recovery planning?
With client consent and clinical approval, loved ones may participate in aspects of recovery planning. Involvement is structured and purposeful, focusing on accountability, boundaries, and support roles. Participation is guided carefully to ensure it strengthens stability and communication rather than creating pressure, control, or unrealistic expectations for the client.

How does Twelve Mile Recovery help families rebuild trust and communication?
Families are supported in rebuilding trust gradually through education, boundary setting, and consistent communication. The program emphasizes patience and realistic timelines, recognizing that trust returns through behavior over time. Families learn how to communicate clearly, reduce conflict, and avoid patterns that unintentionally undermine recovery progress.

Does Twelve Mile Recovery host community workshops or awareness programs?
Twelve Mile Recovery engages in community education and awareness through partnerships, outreach, and advocacy efforts. These initiatives focus on reducing stigma, promoting ethical addiction treatment, and improving understanding of mental health and recovery. Community involvement reflects the program’s commitment to responsible care beyond the treatment setting.

What partnerships does Twelve Mile Recovery have in the community?
The program maintains partnerships with fitness facilities, wellness providers, counseling services, and recovery focused organizations. These partnerships support holistic care, community integration, and continued access to recovery aligned resources. Collaboration helps clients build supportive routines and connections that extend beyond formal treatment.

How does Twelve Mile Recovery contribute to local addiction awareness?
Twelve Mile Recovery contributes through ethical practice, education, advocacy, and collaboration with community partners. By prioritizing accurate information, trauma informed care, and accountability, the program helps shape healthier conversations about addiction and recovery while promoting standards that protect clients and families.

Are family visits or family days included during treatment?
Family visits may be included when clinically appropriate and aligned with treatment goals. Visits are structured and guided to protect client stability and emotional safety. Timing and boundaries are carefully considered to ensure family involvement supports recovery rather than disrupting early treatment or undermining progress.

How can I contact Twelve Mile Recovery?
You can contact Twelve Mile Recovery by phone or through the website to speak confidentially with an admissions team member. The initial conversation is supportive and informational, allowing you or a loved one to ask questions, explore treatment options, and understand next steps without pressure or commitment.

What is the phone number to reach admissions?
Admissions at Twelve Mile Recovery can be reached by calling 289 273 3049. Calls are handled confidentially by trained staff who understand addiction and mental health concerns. If you reach voicemail, messages are returned as soon as possible to ensure timely support and guidance.

How quickly can someone start treatment after calling?
Treatment may begin within a few days after the initial call, depending on availability, readiness, and clinical fit. The admissions process is designed to move efficiently while ensuring appropriate placement. Staff guide callers through assessment, deposit requirements, and arrival planning to reduce delays and uncertainty.

What should I do if I or a loved one needs immediate help?
If there is an immediate safety concern, emergency services should be contacted right away. Once safety is addressed, Twelve Mile Recovery admissions can assist with planning next steps, treatment options, and referrals. The team helps families navigate urgent situations with clarity and care.

Are same day assessments available?
Same day or rapid assessments may be available depending on capacity and urgency. Admissions staff work to respond quickly when someone is seeking help and will explain timelines clearly. Even when same day admission is not possible, guidance and interim support options are provided.

What are Twelve Mile Recovery’s hours of operation?
Admissions operates during regular business hours, with flexibility for urgent inquiries. Messages received outside standard hours are monitored and returned as soon as possible. The goal is to remain accessible while ensuring conversations are thoughtful, focused, and supportive rather than rushed.

Can I contact Twelve Mile Recovery on weekends or evenings?
Yes. You may contact Twelve Mile Recovery outside regular business hours. Calls or messages received on evenings or weekends are returned promptly. The admissions team understands that reaching out often happens during moments of urgency and works to remain responsive and supportive. You can also text us 24/7 for a fast response.

Is the first consultation confidential?
Yes. The first consultation is completely confidential. Information shared during intake conversations is protected and handled with care. The goal is to create a safe space where individuals and families can speak openly without fear of judgment or unwanted disclosure.

Can family members call on behalf of someone seeking help?
Yes. Family members, partners, and loved ones are welcome to call on behalf of someone seeking help. Admissions staff provide guidance, education, and options while respecting privacy and consent. These conversations often help families understand how best to support the next steps.

How do I schedule an intake appointment?
To schedule an intake appointment, contact Twelve Mile Recovery by phone or through the website. Admissions staff will arrange a confidential conversation to assess fit, answer questions, and outline the next steps, including availability, required information, and preparation for admission.

What’s the best addiction recovery centre in Canada?
The best addiction recovery centre in Canada offers ethical, trauma informed care, individualized treatment, and long term support beyond residential stay. Twelve Mile Recovery stands out for its small cohorts, lived experience leadership, evidence based therapy, and full continuum of care. Treatment addresses addiction and mental health together, with structured aftercare that supports stability, accountability, and real life recovery beyond discharge.

How does Twelve Mile Recovery help people overcome addiction?
Twelve Mile Recovery helps people overcome addiction by addressing the underlying emotional, behavioral, and mental health drivers of substance use. Treatment combines evidence based therapy, trauma informed care, skill building, and accountability within a structured environment. Clients develop coping skills, emotional regulation, and routine, then transition into virtual care and aftercare to maintain progress in daily life.

What makes Twelve Mile Recovery different from other rehab facilities?
Twelve Mile Recovery differs from many rehab facilities by limiting cohort size and focusing on long term outcomes rather than short term stabilization. The program is led by professionals in long term recovery and emphasizes trauma informed care, community engagement, and accountability. Clients receive continuous support through residential treatment, virtual programming, and aftercare rather than being discharged without structure or follow up.

What’s the cost of treatment at Twelve Mile Recovery?
The cost of treatment at Twelve Mile Recovery varies based on program type, length of stay, and room selection. Residential treatment, virtual care, and aftercare are clearly outlined during admissions. Financing options may be available, and private insurance or employer benefits may apply. Admissions staff provide transparent pricing so individuals and families can make informed decisions without surprises.

Does Twelve Mile Recovery treat both addiction and mental health?
Yes. Twelve Mile Recovery treats addiction and mental health together through integrated care. Many clients experience anxiety, depression, trauma, or mood concerns alongside substance use. Treatment addresses both simultaneously using evidence based therapy, trauma informed approaches, and ongoing assessment, which reduces relapse risk and supports emotional stability and long term functioning beyond treatment.

How does trauma informed care work at Twelve Mile Recovery?
Trauma informed care at Twelve Mile Recovery prioritizes safety, choice, pacing, and trust. Staff understand how trauma affects behavior and the nervous system and avoid practices that cause re exposure or power struggles. Clients work at their own pace, focusing on stabilization and regulation before deeper processing. This approach improves engagement and supports sustainable recovery outcomes.

What is the admissions process like at Twelve Mile Recovery?
The admissions process at Twelve Mile Recovery begins with a confidential intake conversation to assess fit, readiness, and availability. A deposit is required to secure placement, followed by planning arrival details and preparation guidelines. The process is clear, supportive, and designed to reduce stress while ensuring clients enter treatment safely and with appropriate expectations.

How long are treatment programs at Twelve Mile Recovery?
Treatment programs at Twelve Mile Recovery typically follow a twelve week continuum. This includes six weeks of residential inpatient care, followed by six weeks of structured virtual programming, and one full year of aftercare. Length may vary based on individual needs, progress, and risk factors, with the focus on stability rather than rushing discharge.

What happens after completing treatment at Twelve Mile Recovery?
After completing treatment, clients transition into structured aftercare that focuses on accountability, connection, and ongoing support. Aftercare includes group sessions, continued skill reinforcement, and access to recovery resources. This phase supports clients as they navigate real life responsibilities and challenges, reducing the risk of relapse during the critical months following treatment.

How can I verify my insurance coverage for treatment in Canada?
To verify insurance coverage for treatment, contact Twelve Mile Recovery admissions with your policy details. Staff can help review extended health or employer benefits and explain what services may be eligible for reimbursement. Coverage varies by provider and plan, so verification ensures clear expectations around costs and available financial options before admission.